Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with an online casino? We'd like to hear from it. This page explains how to reach us and what we can (and can't) help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. Send us as much detail as you can – which page you're referring to, which operator it involves, and what you've noticed – so we can look into it properly. We read every message and aim to reply within a couple of business days, Australian time.
What we can help with
- Corrections or updates to information on a casino review, such as a changed bonus, licence detail or payment method
- Questions about how we assess and rank operators on georgeheritier.com
- Suggestions for casinos, payment methods (including PayID) or topics you'd like us to cover
- General feedback on the site, its layout or its usefulness
What we can't help with
We're an independent comparison and review site, not a casino operator, a payment provider or a regulator. That means we can't access anyone's casino account, process a deposit or withdrawal, resolve a dispute over a bonus, or verify a player's identity on our end. Those matters sit with the individual operator you're playing with, and their support team – usually reachable through live chat or email listed on their own site – is the right first point of contact.
If a dispute with an operator doesn't get resolved to your satisfaction, the licensing authority named on that casino's site is generally the next step, since it's their regulatory framework the operator sits under. Because the casinos we cover are offshore operators rather than Australian-licensed businesses, complaint handling and consumer protections follow the rules of the jurisdiction that issued the licence, not Australian law.
If you're concerned about your gambling
If contacting us was prompted by a concern about your own play, or someone else's, please don't wait on a reply from us first. Our Responsible Gambling page lists tools such as deposit limits, time-outs and self-exclusion, along with Australian support services that can talk it through with you directly and confidentially.
Before you write in about a specific casino
A few checks can sometimes answer the question faster than waiting on an email:
- Check the operator's own help centre or FAQ – most publish current bonus terms, wagering requirements and payment processing times there
- Look at the licensing and verification link on the casino's own site if your question is about legitimacy
- Compare what you're seeing against our written review, since bonus offers and terms can change on the operator's side after we've published
If none of that clears things up, send us the details anyway – it helps us keep our coverage accurate for other readers too.
More about this site
If you'd like to know more about how georgeheritier.com puts its reviews together, our About Us page covers that in more depth, and our Terms and Conditions set out the basis on which we publish information. Reading through those can sometimes answer a question before you even need to send an email.